Contact Us Customer Care

Al Etihad Gold is dedicated to deal with returns, exchanges and complaint from our customers. We are also open to accept comments and suggestions. If we receive complaints, it will be forwarded to Quality Control Department for review and give immediate response and action as well. Also, we cross check our laboratory outcome from time to time with an International Laboratory and we are pleased to announce that our results are matching with them.

As a part of ISO 9001:2008 procedure, we conduct Customer Satisfaction Survey to understand the customer needs and requirements. Afterwards, a careful and thorough review is done on each feedback to improve the service quality to customers.

For customer care services you can email us at

For general information, you can email us at

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Proudly Accredited by Dubai Good Delivery. The DGD Standard is the only globally accepted and relevant standard for 1kg gold bars with a minimum of 995 fineness.

Why Open an account?

Our knowledge, experience, technical expertise and modern state-of-the-art refining facility ensures superior treatment of all gold & silver metal refining lots.