Al Etihad Gold is fully committed in providing high quality products and services while meeting the highest ethical and moral standards.
We are fully committed to:
• Follow the rules and law that regulates our business activities.
• Follow international best practices and market standards applicable to our business.
• Operate in accordance with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas and its Supplement on Gold; and the DMCC Rules for Risk Based Due Diligence in the Gold and Precious Metals Supply Chain.
We encourage our staff and stakeholder to raise concerns and disclose information about a suspicion or knowledge of a wrongdoing which may include but not limited to:
(a) Financial malpractice, impropriety or fraud;
(b) Failure to comply with a legal obligation or applicable laws;
(c) Human rights abuses (including dangers to health and safety or the environment);
(d) Criminal activity;
(e) Improper conduct or unethical behaviour;
(f) Attempts to conceal any violations of the DMCC Rules and Regulations or the DMCC Anti-Money Laundering /Counter Financing of Terrorism (AML / CFT) Policy or DMCC Rules for RBD-GPM;
(g) Falsification of documents or fraudulent suppliers; and
(h) Direct or indirect violations of the DMCC Rules and Regulations or the DMCC AML/CFT Policy or DMCC Rules for RBD-GPM…etc.
The reporting person may choose to remain anonymous when disclosing information or claim. We encourage that the report be evidenced base and provide as much information as possible to aid the investigation. If substantiated, appropriate action and communication will be done to concerned parties and may be reported to the regulators.
Reports can be submitted to the following email address: email@example.com
For customer care services you can email us at firstname.lastname@example.org
For general information, you can email us at email@example.com
Proudly Accredited by Dubai Good Delivery. The DGD Standard is the only globally accepted and relevant standard for 1kg gold bars with a minimum of 995 fineness.
Our knowledge, experience, technical expertise and modern state-of-the-art refining facility ensures superior treatment of all gold & silver metal refining lots.